We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. The item must be unused and in the original packaging. Check Refund Policy for more details

Orders are processed within 2-3 business days, and shipping times vary based on your location. Domestic orders usually arrive within 5-7 business days, while international orders may take 10-15 business days. Check Shipping Policy for more details

We accept all major credit cards (Visa, MasterCard), Apple Pay, Google Pay and Shopify Payments. Check Terms of Service for more details

If you need to cancel, please contact us as soon as possible. If the order hasn’t been processed, we’ll cancel it for you. Unfortunately, once an order has been shipped, cancellation isn’t possible​. Check Refund Policy for more details

If your order arrives damaged, please contact us immediately with photos of the damage, and we’ll work to resolve the issue quickly by arranging a replacement or refund​. Check Refund Policy for more details

To start a return or exchange, contact us within 30 days of receiving your item. Ensure the item is unused, with tags and original packaging. For further assistance, email info@jaly.ca​

We take privacy seriously and implement robust security measures. Your personal information is only shared with third parties necessary to complete your order, in accordance with our Privacy Policy​

For any questions, issues, or assistance with your order, email us at info@jaly.ca, and our support team will be happy to help​